Victory: Faced with consumer backlash, Cadbury NZ stops using palm oil in chocolate
Cadbury Dairy Milk in New Zealand returns to Cocoa Butter only recipe
Monday 17 August, 2009
Cadbury New Zealand today announced it is responding to consumers by returning Cadbury Dairy Milk to a recipe containing only cocoa butter.
The move follows hundreds of letters and emails in which consumers told the company they didn’t approve of a new recipe where a small proportion of the cocoa butter was replaced with vegetable fat, including palm oil.
Cadbury New Zealand Managing Director, Matthew Oldham, said the decision to go back to using only cocoa butter in Cadbury Dairy Milk chocolate was in direct response to consumer feedback.
“At the time, we genuinely believed we were making the right decision, for the right reasons. But we got it wrong. Now we’re putting things right as soon as we possibly can, and hope Kiwis will forgive us. Cadbury Dairy Milk’s quality is what’s made it one of New Zealand’s most trusted brands for many years. Changing the recipe put that trust at risk and I am really sorry.”
Mr Oldham said that Cadbury remains committed to its product quality and environmental and ethical sourcing commitments.
“Cadbury is a responsible business and we purchase certified sustainable palm oil – one of the few companies in New Zealand to do so. But Kiwi consumers have told us they don’t want palm oil in their Cadbury Dairy Milk, so it’s going.” he said.
Production will begin within a few weeks and Cadbury Dairy Milk will shortly, once again, contain only cocoa butter. The wholesale price of Cadbury Dairy Milk chocolate will not be affected as a result of this decision.
August 19th, 2009 at 12:04 pm
[...] Credit: Dimas Ardian, Getty Images You may have noticed palm oil in the news recently. Confectionery giant Cadbury bowed to pressure in New Zealand — including a boycott of their products at the Auckland Zoo — and reverted to the [...]